CANCEL & MODIFY ORDER POLICY
Thank you for shopping with us. This Cancel & Modify Order Policy explains the conditions under which you can cancel or modify your order after it has been placed.
Please review this policy carefully before completing your purchase.
ORDER CANCELLATION & MODIFICATION PERIOD
Customers may request order cancellation or modification within 6 hours after placing an order.
After this 6-hour period, requests may not be guaranteed because:
- Order preparation may have already begun
- Items may already be in the fulfillment or shipping preparation stage
We will still try our best to assist with your request if it is submitted after this timeframe, but we cannot guarantee changes once processing has progressed.
HOW TO REQUEST CANCELLATION OR MODIFICATION
To request a cancellation or change to your order, please contact us as soon as possible using:
Email: [Insert Email]
Please include the following information in your request:
- Order number
- Customer name
- Details of the requested change or cancellation
We will confirm your request status via email.
REFUND PROCESS FOR CANCELLATIONS
If your order is successfully canceled:
Refunds will be processed within 5 - 10 business days after cancellation approval.
Processing time may vary depending on your payment provider.
Your bank or payment provider may require additional time to reflect the refund in your account.
CUSTOMER RESPONSIBILITY
Customers are responsible for:
- Reviewing order details carefully before checkout
- Ensuring shipping and product specifications are correct
We are not responsible for errors caused by incorrect customer input during checkout.
CONTACT US
If you need assistance with your order, please contact our support team:
Email: support@nardosays.com
Business Hours (EST):
Mon – Thu: 10:00 AM – 5:00 PM
Fri – Sat: 10:00 AM – 4:00 PM
Sun: Closed