REFUND POLICY
Last updated: March 10, 2026
Thank you for shopping with us. This Refund Policy explains how refunds are processed once a return or claim has been approved.
REFUND ELIGIBILITY
Refunds may be issued in the following situations:
- A returned item meets the return conditions outlined in our Return Policy
- The item arrives damaged, defective, or incorrect
- A return or cancellation request has been approved by our support team
Items must be returned and inspected before a refund can be processed, unless otherwise confirmed by us.
REFUND PROCESS
Once we receive and inspect the returned item, we will notify you of the refund approval status.
If approved, the refund will be issued to your original payment method.
Refunds are typically processed within 5 - 10 business days after the return has been received and verified.
Please note that your bank or payment provider may require additional time to post the refund to your account.
REFUND METHOD
All refunds will be issued to the original payment method used at checkout, such as PayPal.
We are unable to send refunds to a different payment method.
SHIPPING COSTS
Original shipping costs are non-refundable, unless the refund is due to:
- A damaged item
- A defective product
- An incorrect item sent by us
Return shipping costs are the responsibility of the customer unless the issue was caused by our error.
LATE OR MISSING REFUNDS
If you have not received your refund after 10 business days, please:
- Check your PayPal account or bank statement
- Contact your payment provider or bank
If the issue persists, please contact our support team for assistance.
CONTACT US
If you have questions regarding refunds, please contact us:
Email: support@nardosays.com
Business Hours (EST):
Mon – Thu: 10:00 AM – 5:00 PM
Fri – Sat: 10:00 AM – 4:00 PM
Sun: Closed